Privacy Policy

1. Introduction

Rosewood Plumbing is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your personal information.

This Policy applies to information we collect:

• On our website and any related landing pages or forms;
• Through phone calls, emails, and other direct communications with you;
• When you schedule service, request an estimate, or otherwise engage with our plumbing services.

This Policy does not apply to information collected by any third-party websites or services that may be linked from our website. We encourage you to review the privacy policies of those third parties separately.

2. Information We Collect

We collect information that helps us provide plumbing services, respond to inquiries, and improve our website. The information we collect may include:

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or schedule service;
• Fill out a contact form or send us an email;
• Call our phone number for service or support;
• Subscribe to any updates or marketing communications (if applicable).

This information may include:

• Name;
• Home address or service address;
• Phone number;
• Email address;
• Details about your plumbing issue or service needs;
• Any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage of the site. This may include:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages viewed and time spent on the site;
• Referring website or source;
• General location information (such as city or region).

This information is typically collected using cookies, log files, and similar technologies, as described in the Cookie Policy section below.

2.3 Information from Third Parties

We may receive information about you from third-party service providers that help us operate our business (for example, scheduling platforms, payment processors, marketing or analytics providers). Any information we receive from third parties is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage services: To schedule and perform plumbing services, respond to service requests, send confirmations, and communicate about your appointments.
• To communicate with you: To respond to inquiries, provide customer support, send updates about your service, and, where permitted, send you information about our services or promotions.
• To improve our website and services: To understand how visitors use our website, monitor performance, and make improvements to our content, offerings, and user experience.
• For safety, security, and legal compliance: To protect against fraud, unauthorized activities, and claims, and to comply with applicable laws, regulations, and legal processes.

3.1 Legal Bases for Processing (If Applicable)

Depending on your location, we may rely on one or more legal bases to process your personal information, including your consent, the necessity to perform a contract with you (such as providing plumbing services), compliance with legal obligations, and our legitimate interests in operating and improving our business and services.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who perform services on our behalf, such as scheduling, payment processing, email delivery, analytics, or marketing support. These providers are only permitted to use your information as necessary to provide services to us.
• Legal and safety purposes: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights, or protect the safety of our customers or the public.
• Business transfers: In the event of a merger, acquisition, sale of assets, or similar transaction involving our business, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site.

5.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help websites remember your preferences and improve site performance.

5.2 Types of Cookies We May Use

• Essential cookies: Necessary for the basic functioning of our website, such as security features and page navigation.
• Performance and analytics cookies: Help us understand how visitors interact with our site, which pages are visited, and how we can improve the user experience.
• Preference cookies: May store your preferences (such as form field values) to make future visits more convenient.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of some parts of our website.

For more information on managing cookies, please refer to your browser’s help documentation.

6. Data Retention and Security

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.

We take reasonable administrative, technical, and physical measures to help protect your personal information from loss, theft, misuse, and unauthorized access or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• The right to access the personal information we hold about you;
• The right to request correction or updating of inaccurate or incomplete information;
• The right to request deletion of your personal information, subject to legal and contractual obligations;
• The right to object to or restrict certain processing of your personal information;
• The right to withdraw consent where we rely on your consent to process your information.

To exercise any of these rights, please contact us using the details in the Contact Information section below. We may need to verify your identity before responding to your request.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by Rosewood Plumbing. If you click on a third-party link, you will be directed to that third party's site. We have no control over and are not responsible for the content, privacy policies, or practices of any third-party sites or services. We recommend that you review the privacy policies of every site you visit.

9. Children's Privacy

Our website and services are intended for use by adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as soon as reasonably possible. If you believe that a child under 13 has provided us with personal information, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect and use your information.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us: